Enhancing the CarMax Vehicle Registration Experience
Web-based vehicle registration status tracker that reduced customer complaint volume and increased net promoter score
Product Design · Research · eCommerce · B2C · Mobile · Internship
Streamlining Amazon Grocery Shipping Options
High-impact redesign of pickup and delivery experiences that tapped into an undiscovered target user group and increased customer retention rate
Product Design · eCommerce · B2C · Mobile · Internship
Sustainably Managing PC Gaming Waste
Community-based mobile app that helps PC gamers reduce the environmental impact of their used PC parts and e-waste
Product Design · Research · Service Design · Mobile
Democratizing Local COVID-19 Data
Application that provides COVID-conscious users with essential information and data-informed risk assessments, winning "Best Use of COVID-19 Data" at Simmons University's SharkHacks
